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Repair Warranty Policy

At Handpiece Solutions, Inc., we stand behind our work 100%. We want you to feel confident knowing that all of our products and service parts are manufactured to the highest standards of quality and thoroughly tested before you receive them. In the unlikely event that you should need to return a repaired handpiece under warranty, please read the following information regarding returns.

CUSTOMERS RESPONSIBILITY:

Warranty claims must be returned to Handpiece Solutions, Inc. for a complete failure evaluation.
Warranty claims may be rejected for misuse or abuse (this includes dropping the handpiece, neglecting maintenance procedures, improper sterilization procedures, repeated and intentional extension of burs, and or any other action inconsistent with the manufacturer's recommended operating instructions).
Warranties must be claimed within the set warranty period for each particular product.
A copy of the original invoice and a description of the problem or failure should accompany warranty claims.
Products claimed under warranty must have been serviced only by Handpiece Solutions, Inc.

OUR RESPONSIBILITY:

Products under warranty will be evaluated and corrected at no charge to the customer providing that the failure was not due to flagrant misuse or abuse.
All warranty products will be dispatched within 24-48 hours of receipt.
All products under warranty will be shipped back to the customer free of charge. This applies only to clients within the United States. International customers shall be charged a nominal fee just for shipping and handling.

We want you to be "Completely Satisfied" with your relationship with Handpiece Solutions, Inc. If you have any questions or concerns regarding this or any other policy, please contact us anytime toll-free at 1-888-488-3885 or (702) 388-1888.

TERMS OF SALE

At Handpiece Solutions, we do our best to maintain our everyday low prices. Necessary adjustments may be made, however, per manufacturers' price increases.

PAYMENT OPTIONS

We accept payment by VISA, Mastercard, Discover, Paypal, wire transfer, or money order. We also offer an open account billing once the credit is established. All invoices are due within 30 days of the invoice date, and past unpaid invoices are subject to a late charge of 1.5%. All orders outside the U.S. must be paid with a valid credit card before shipment. Non-sufficient fund checks are subject to a $35.00 processing fee.

SHIPPING & HANDLING

All orders are shipped via FedEx or UPS ground for a nominal fee of $15.00 for merchandise up to 5 lbs. unless otherwise specified by the customer. Insurance may be purchased for an additional cost. We are not responsible for uninsured products or repaired handpieces lost or damaged in transit.

Alaska, Hawaii, Puerto Rico and Canada

All orders to Alaska, Hawaii, Puerto Rico, Canada, and other countries will be shipped via air freight and are subject to additional shipping charges. We cannot ship liquids or hazardous materials to these areas.

EXPEDITED SERVICE

For your convenience, next-day air delivery is available upon request. This excludes any hazardous materials or specific products that strictly require a ground shipment. Additional charges apply.

SPECIAL ORDER

For products that are not in stock, we may order them for you, subject to manufacturer availability and nominal handling fees. Special order items may be returned with a 20% restocking fee.

RETURN POLICY

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order, notify us within ten business days and must be pre-authorized by Handpiece Solutions, Inc. by calling us at 1-888-488-3885. You may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees plus a 20% re-stocking fee. However, we require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications: Products must be returned to us in their original condition and packaging, complete with all tags, instructions, and inserts. No returns on special order items. We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.). All returns and exchanges are subject to our Terms of Use. Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.

Caution: Handpieces are not returnable once the seal is broken or used. Be sure you are ordering correctly!

PRIVACY POLICY:

Handpiece Solutions.com collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to responsibly maintaining and using this information. Except as otherwise mentioned below, this privacy policy only addresses using and disclosing information we collect from you on our website. By visiting handpiecesolutions.com, you accept the practices described in this privacy policy.

Personal information relating to you and your order history is only available if you provide the correct password you create. After providing your password, you can edit or delete your information through my account page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed to you, your credit card information will be deleted from your profile.

Sharing Personal Information
Any personal information you provide us on our website when you register or update an account, enter a contest or promotion, shop online, or request information (i.e., name, address, e-mail address, telephone number, and credit card information) is maintained in private files on our secure Web server and our internal systems.

Handpiece Solutions shares information about our customers with some of our affiliated companies and reputable third parties to help us provide better service to you. These third parties may be given access to some or all of the information you provide to us and may use cookies on our behalf. Handpiece Solutions.com requires these third parties to maintain your information in the strictest confidence.

Handpiece Solutions, Inc. will not sell, rent or share your email address with others for them to send you unsolicited emails. We may also share statistical, demographic, and other non-personally identifiable information with third-party companies, and these companies may also use cookies. If you are visiting handpiecesolutions.com from a location outside of the United States, you will be connected through and to servers located within the United States.

All handpiecesolutions.com orders will be accepted and fully processed and shipped from the United States. All information you provide will be securely maintained on our Web server and internal systems located within the United States. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, or court order or based on our good-faith belief that it is necessary to conform or comply with such law, recommendation, or court order or to protect the users of our website or the public.

Private Customer information
Credit cards, S.S. Numbers, financials, etc., will not be kept on file for more than 60 days.

Cookies
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that can automatically store if your computer accepts cookies. Cookies are standard on the internet, and many major websites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this.

Receiving email promotions
If you give us your email address either on the home page or when you register, order, or enter a contest, we will send you emails about promotions. To remove yourself from our email list, please send us an email @ info@handpiecesolutions.com.

To Change address/email information
Please send us an email to info@handpiecesolutions.com with the following: Enter the phrase "address change" in the subject of the email, Include your name, complete the old postal address and the new address that you would like to change it to.

Trademark Infringement
Handpiece Solutions is the registered trademark of handpiecesolutions.com. Only Handpiece Solutions, Inc. has the exclusive right to use this trademark or authorize others to use the trademark for its products & services. Any company or person using this trademark to promote its/his products without handpiecesolutions.com permission or using a deceptively similar one is liable to be prosecuted for infringing its trademark rights.

Persisted Information
Name and address information for orders shipping to destinations other than "my billing" and "my shipping" persisted (retained in our memory) for a limited time. This makes it easy so that you don't have to enter information twice.
If you would like to clear all persisted information, you can do so at the end of placing your order. We recommend doing this if you are using a public computer. If you are a registered user, your information will be saved with us but will no longer be accessible in your current session.

Links to other sites
To enhance your shopping experience, the handpiecesolutions.com site may have links to other sites. Those Websites will have their own policies on privacy that you may wish to review. handpiecesolutions.com has no responsibility for these linked Web sites.

Policy Changes and Questions
Handpiecesolutions.com may update our privacy policy from time to time, and the use of the information we collect now is subject to the privacy policy in effect at the time of use. Whenever we make a change, we will post the updated policy on this site, and we encourage you to check our policy periodically. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us.

Errors and Inaccuracies
Although we always try to update the information on this site, it is possible that errors can occur inadvertently, which may relate to product information, pricing, and availability. We reserve the right to correct these errors, even after submitting an order. We can also change or update the current information at any time. We apologize for any inconvenience this may cause.