Thank you for choosing Handpiece Solutions, Inc. We’re committed to clear communication, fast support, and dependable service, so you can order with confidence and keep your practice running smoothly.

Contact Information

Handpiece Solutions, Inc.
6785 S. Eastern Ave., Unit #11
Las Vegas, NV 89119

Phone: (702) 388-1888 | 1-888-488-3885
Fax: (702) 248-2128
Email: info@handpiecesolutions.com

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time

For full details on warranty, shipping, returns, and privacy, please review our Policies.

Quick Navigation

• Ordering & Payments
• Shipping & Tracking
• Returns & Exchanges
• Repairs & Warranty
• Refurbished Products
• Privacy

Ordering & Payments

Is your website secure?

We use industry-standard safeguards (including SSL/TLS encryption) to help protect information transmitted through our website. While no system can be guaranteed 100% secure, we take security seriously.

Can I place an order over the phone?

Yes. Call us Monday–Friday, 8:00 AM–5:00 PM Pacific Time at 1-888-488-3885 or (702) 388-1888.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal (plus other approved methods listed in our Policies).

When will my card be charged?

Your payment method may be authorized at checkout. We typically capture/charge payment once the order is verified and ready to ship. Bank authorization timing can vary.

Can I keep a card on file for future repair service?

Yes—only if you explicitly request and authorize it. We do not store full card numbers on our systems. If authorized, a payment method may be stored securely through our PCI-compliant processor (usually as a token). You may revoke authorization at any time.

Will I be taxed?

Sales tax is applied where required by law based on the ship-to address and applicable rules at the time of purchase. Any tax collected will be shown during checkout.

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Shipping & Tracking

When do orders ship?

In-stock items typically ship within 1–2 business days after order confirmation. Orders placed on weekends or holidays will be processed the next business day.

Are any items special order?

Yes. Some products—including most NSK parts—are special-order items sourced directly from the manufacturer and are not stocked in-house. These items generally ship within 7–10 business days depending on manufacturer availability.

Will I receive tracking information?

Yes. Tracking information is provided once your order ships (when available).

Do oversized or heavy packages cost more to ship?

A $15 shipping fee generally applies to merchandise up to 5 lbs within the contiguous U.S. that is not oversized. Shipments over 10 lbs or oversized may incur additional shipping charges based on carrier rates and destination. When applicable, we will communicate this in advance whenever possible. For full details, see our Shipping Policy.

What if I entered the wrong address?

Please ensure shipping details are accurate at checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.

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Returns & Exchanges

What is your return policy?

Eligible returns must be pre-authorized. In general, notify us within 10 business days of delivery to request authorization (RMA), return within 30 days of delivery, and items must be unused and in original packaging. See our Return Policy for full details, fees, and exceptions.

Are dental handpieces returnable?

In general, dental handpieces are not returnable once opened, the seal is broken, or used—except where required by law or approved as a verified defect/DOA or warranty return. See our Return Policy for details.

How do exchanges work?

We don’t process direct swaps. If eligible, request an RMA to return the original item and place a new order for the replacement.

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Repairs & Warranty

Do you offer free estimates?

Yes—free estimate after receipt. We provide estimates after we physically receive and evaluate the handpiece.

Do you repair without approval?

No. We do not proceed with repair until you approve the estimate.

What is your repair warranty?

6–12 Month Limited Warranty* on repaired handpieces (high speed and low speed). The exact term is stated on your invoice/estimate.
*Warranty excludes abuse/misuse & normal wear items (incl. bearings). Additional exclusions apply—see our Policies page.

How long do repairs take?

Turnaround depends on handpiece condition, scope of repair/testing, and parts availability. Any turnaround time provided is an estimate, not a guarantee.

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Refurbished Products

Do refurbished items look exactly like the photos?

Photos are for illustration. Actual refurbished items may vary slightly in appearance due to the refurbishing process and lighting. All refurbished handpieces are inspected and restored to meet our quality standards.

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Privacy

Do you sell customer information?

No. We do not sell your email address for third-party marketing. We use customer information to process orders, provide service, prevent fraud, and improve your shopping experience. See our Privacy Policy for details.

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Need help? Call 1-888-488-3885 or (702) 388-1888, or email info@handpiecesolutions.com.