Customer Service
Thank you for choosing www.handpiecesolutions.com - At Handpiece Solutions, Inc., we work hard to provide our customers with the best possible customer service. See the FAQs below for answers to commonly asked questions. If you don't find an answer here, please let us know!
FAQ’s
Contact Information
Ordering Online
Returns |
Ordering Online
Is your web site secure?
Shopping with your credit card with Handpiece Solutions, Inc. is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a " real person " when placing an order. Call us anytime Monday through Friday between 9 am and 6 pm Pacific time. Our number is 1-888-488-3885 or (702) 388-1888.
Payment Options
We accept Visa, Mastercard, American Express, Discover, or Paypal as forms of payment. Our policy is to charge your card once we verify product availability and readiness for shipment and only after authorization has been granted. However, we obtain authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.
Re-authorizations after the initial orderWe also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we cannot obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please get in touch with us, and we will refund your card provided that your order has not yet shipped.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get a confirmation email, you must have entered an incorrect email address, please check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
Tax
You will only be charged tax if you are a resident of Nevada. We are required by law to charge sales tax on orders shipped to Nevada addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Price Matching
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases, we will honor price match requests with other websites.
To qualify for a price match consideration, the following conditions and rules must be met:
1) The product must be in stock and ready to ship that day on the lower-priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same model, item#, etc.
3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blemishes, etc.
4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.
5) Shipping prices will be met as well if the lower-priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will
Where we ship
We ship our products and services nationwide and globally. Nationwide shipment includes Alaska, Hawaii, and Puerto Rico. Canada will be considered an international shipment.
Delivery times
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect.
FedEx or UPS:
Ground - If your order is placed M-F, before 1 P.M. PST, your order will usually leave our facility the same day you order it. FedEx or UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take FedEx or UPS to get your package from our facility to your doorstep, you can visit FedEx.com or UPS.com. We ship from the following zip code: 89119
3-Day Select- If your order is placed M-F before 1 P.M. PST, your order will usually leave our facility the same day you order it. FedEx or UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.
2nd Day Air- If your order is placed M-F before 1 P.M. PST, your order will leave our facility the same day you order it. FedEx or UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.
Next Day Air- If your order is placed M-F, before 1 P.M. PST, your order will leave our facility the same day you order it. FedEx or UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed if your order is placed before 3 P.M. PST.
IMPORTANT EXCEPTIONS: FedEx or UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that FedEx or UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for FedEx, UPS, or USPS performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please get in touch with our support team, and we will file the claim, on your behalf, with one of the carriers we used. Freight carriers only guarantee and accept claims for fast shipments (not ground). UPS, FedEx, and USPS do not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
USPS:
Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F) after the order is placed. Priority Mail is not guaranteed by us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.
Method of delivery
Most items are shipped via FedEx, UPS Ground, or USPS, but for larger items, we might use specialized freight carriers.
Returns & Exchanges
Returns
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order, notify us within ten business days, and must be pre-authorized by Handpiece Solutions, Inc. by calling us at 1-888-488-3885. You may return it within 30 days of your receipt of the merchandise for a refund of the purchase price less shipping fees plus a 20% re-stocking fee. However, we require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Caution: Handpieces are not returnable once the seal is broken or used. Be sure you are ordering correctly!
- No returns on special order items.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
- All returns and exchanges are subject to our Terms of Use.
Please get in touch with us to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
Exchanges
We accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order. For an exchange policy, the item must be in the manufacturer's sealed and resaleable condition and must be within 30 days from the date of invoice.
Photography Disclaimer for Refurbished Dental Handpieces
Please note that the images of the refurbished dental handpieces displayed on our website are for illustrative purposes only. The actual product may vary slightly in color, condition, or appearance due to the refurbishing process.
We strive to provide accurate and high-quality images of our products, but please be aware that there may be slight discrepancies between the images and the actual product you receive. Rest assured that all refurbished dental handpieces sold on our website have been thoroughly inspected and restored to ensure they meet our quality standards.
Furthermore, we provide a warranty for all the products we sell, ensuring that you have peace of mind when making a purchase. Thank you for understanding. If you have any questions or concerns about the products displayed on our website, please feel free to contact us for more information.