HandpieceSolutions

Policies

Repair Warranty Policy

At Handpiece Solutions, Inc., we stand behind our work 100% and we want you to feel confident knowing that all of our products and service parts are manufactured to the highest standards of quality and thoroughly tested prior to your receiving them. In the unlikely event that you should need to return a repaired handpiece under warranty, please read the following information regarding returns.

CUSTOMERS RESPONSIBILITY:

  • Warranty claims must be returned to Handpiece Solutions, Inc. for a complete failure evaluation.
  • Warranty claims may be rejected for misuse or abuse (this includes dropping the handpiece, neglecting maintenance procedures, improper sterilization procedures, repeated and intentional extension of burs and or any other action inconsistent with manufacturer's recommended operating instructions).
  • Warranties must be claimed within the set warranty period for each particular product.
  • A copy of the original invoice and a description of the problem or failure should accompany warranty claims.
  • Products claimed under warranty must have been serviced only by Handpiece Solutions, Inc.


OUR RESPONSIBILITY:

  • Products under warranty will be evaluated and corrected at no charge to the customer providing that the failure was not due to flagrant misuse or abuse.
  • All warranty products will be dispatched within 24-48 hours of receipt.
  • All products under warranty will be shipped back to the customer free of charge. This applies only to clients within the United States. International customers shall be charged a nominal fee just for shipping and handling.

We want you to be "Completely Satisfied" with your relationship with Handpiece Solutions, Inc. If you have any questions or concerns regarding this, or any other policy, please feel free to contact us anytime @ toll free 1-888-488-3885 or (702) 388-1888.

TERMS OF SALE

At Handpiece Solutions, we do our best to maintain our everyday low prices. Necessary adjustments may be made, however, in accordance with manufacturers' price increases.

PAYMENT OPTIONS

We accept payment by VISA, Mastercard, Discover, Paypal, wire transfer or money order. We also offer an open account billing once credit is established. All invoices are due within 30 days of the date of invoice, and past due invoices are subject to a late charge of 1.5%. All orders outside of the U.S. must be paid with a valid credit card prior to shipment. Non-sufficient fund checks are subject to a $35.00 processing fee.

SHIPPING & HANDLING

All orders are shipped via UPS ground for a nominal fee of $12.00 for merchandise up to 5 lbs. unless otherwise specified by customer. Insurance may be purchased for an additional fee. We are not responsible for uninsured products or repaired handpieces lost or damaged in transit.

Alaska, Hawaii, Puerto Rico and Canada

All orders to Alaska, Hawaii, Puerto Rico, Canada and other countries will be shipped via air freight, and are subject to additional shipping charges. We cannot ship liquids or hazardous materials to these areas.

EXPEDITED SERVICE

For your convenience, next day air delivery is available upon request. This excludes any hazardous materials or certain products that strictly require ground shipment. Additional charges apply.

SPECIAL ORDER

For products that are not in stock, we may order them for you, subject to manufacturer availability and nominal handling fees. Special order items may be returned with a 20% restocking fee.

RETURN POLICY

If you have ordered an incorrect item, received a defective product, or found a shortage or error in shipment, please report within 7 days of receipt of item/s by calling 1-888-488-3885 for credit (when applicable). All returned merchandise must be in the original manufacturer's packaging, in good and saleable condition, and accompanied by a copy of the original invoice with a reason for the return. Returned products must be received within 30 days of purchase for proper credit.

CAUTION:

Please check invoice against product label before opening or breaking the seal on handpieces and other products to verify that you have received exactly what you ordered. Opened or used handpieces may not be returned for credit, but will be replaced or repaired according to manufacturer's warranties.

PRIVACY POLICY:

Handpiece Solutions.com collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting handpiecesolutions.com you are accepting the practices described in this privacy policy.Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the my account page.If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed to you, your credit card information will be deleted from your profile.Sharing Personal Information Any personal information you provide us on our website when you register or update an account, enter a contest or promotion, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.

Handpiece Solutions shares information about our customers with some of our affiliated companies and reputable third parties in order to help us provide better service to you. These third parties may be given access to some or all of the information you provide to us and may use cookies on our behalf. Handpiece Solutions.com requires these third parties to maintain your information in the strictest confidence.

Handpiece Solutions, Inc. will not sell, rent or share your email address with others for them to send you unsolicited email.
We may also share statistical, demographic and other non-personally identifiable information with third party companies and these companies may also use cookies. If you are visiting handpiecesolutions.com from a location outside of the United States, you will be connected through and to servers located within the United States.

All handpiecesolutions.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our Web server and internal systems located within the United States. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.Private Customer information Credit cards, S.S. Numbers, financials, etc., will not be kept on file for more than 60 days.Cookies We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them.

Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this. Receiving email promotions If you give us your email address either on the home page or when you register, order, or enter a contest, we will send you emails about promotions. To remove yourself from our email list, click here.To Change address/email information Please send us an email to info@handpiecesolutions.com with the following: Enter the phrase "address change" in the subject of the email Include your name, complete old postal address and the new address that you would like to change it to.Trademark Infringement Handpiece Solutions is the registered trademark of handpiecesolutions.com. Only Handpiece Solutions, Inc. has the exclusive right to use this trademark or authorize others to use the trademark with regard to its products & services.

Any company or person using this trademark to promote its/his products without handpiecesolutions.com permission or using a deceptively similar one is liable to be prosecuted for infringing its trademark rights.Persisted Information Name and address information for orders shipping to destinations other than "my billing" and "my shipping" is persisted (retained in our memory) for a limited time. This makes it easy for you so that you don't have to enter information twice.If you would like to clear all persisted information, you can do so at the end of placing your order. We recommend doing this if you are using a public computer. If you are a registered user, your information will be saved with us but will no longer be accessible in your current session.Links to other sites To enhance your shopping experience, the handpiecesolutions.com site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. handpiecesolutions.com has no responsibility for these linked Web sites.Policy Changes and Questions Handpiecesolutions.com may update our privacy policy from time to time and use of the information we collect now is subject to the privacy policy in effect at the time of use. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us.Errors and Inaccuracies Although we try to always have up-to-date information on this site, it is possible that errors can occur inadvertently which may relate to product information, pricing and availability. We reserve the right to correct these errors, even after an order has been submitted. We can also change or update the current information at any time. We apologize for any inconvenience this may cause.